Frequently Asked Questions

What is 3D-printing? 

3D-printing is a manufacturing process where an object is created by adding material layer by layer. For many products, 3D-printing is more cost effective and sustainable than older, outmoded methods.

While some of our items are entirely created with 3D-printing, all of our pieces utilize some 3D-printed components. We do this because we believe that 3D-printing is a modern and morally responsible production method. Watch this video from Mashable to learn more. 

Where is my piece made?

From the initial design to the final product, we are proud to say that we are made in the USA. All of our 3D-printed components and items are produced in New York City and all of our handmade items are crafted in Houston, Texas.

What size should I get? 

Use our sizing charts as a guide.

RING SIZE CHART - click here.

What’s the deal with the metals? 

Brass

Brass is an alloy of copper and zinc and is yellow in color. We use hand polished brass which has a smooth, shiny finish. 

*Brass Disclaimer: Some people have strong reactions to brass especially on the fingers (for example: your finger turning green when wearing a brass ring), while others have no reaction at all; everyone's skin is different. If you are susceptible to these reactions, we suggest purchasing sterling silver or 14K Gold jewelry. For an extra fee, we can apply an e-coat to your brass jewelry to help avoid this reaction. Please email us at shop@jessiedugan.com to inquire about e-coat on brass.

Care instructions: Brass oxidizes (turns black) over time but can be cleaned/polished with a microfiber cloth.

Premium Sterling Silver

Premium Sterling Silver is a precious metal and is white/gray in color. We use premium silver which is highly hand polished to a ‘wet’ sheen. Silver is a great option for clients with nickel allergies/sensitivities. *All JESSIE DUGAN earrings have sterling silver posts (no matter the metal) to ensure a higher standard of quality for all of our clients. 

Care instructions: Silver oxidizes (turns black) over time, but can be cleaned/polished with a microfiber cloth (make sure its microfiber to avoid scratching metal). Watch our video below for more information on cleaning.

 
 

14K Gold

14K Gold is a precious metal that can last forever with proper care. 

Care instructions: Gold responds well to polishing with microfiber cloth. For best cleaning results, gold jewelry should be re-plated with 14K gold by your local jeweler every six months. 

May I order a piece in a different type of metal not listed? 

Yes, we are always happy to discuss custom orders and pricing. Contact us here.

Why do we use Swarovski crystal stones? 

Swarovski shares our ethics and values when it comes to responsible manufacturing and giving back to the community. This is why we chose to incorporate their birthstone collection in our zodiac charm necklaces. Learn more about Swarovski here

Any other questions? 

Contact us here, we would love to chat with you!