Frequently Asked Questions
When can I expect to receive my order?
As part of our mission to reduce the waste and carbon footprint that results from traditional fashion manufacturing methods, we utilize 3D-printing and the made-to-order model. While that means you’re helping change the way that modern fashion works in supporting us to design and develop sustainable and meaningful products, it also means that you have to wait a little longer for your purchase. Generally, you can expect to receive your pieces via USPS Priority Mail in 4 weeks (custom orders and 14k gold styles can take up to 6 weeks) after you place your order. We promise they’re worth the wait!
Returns - Our Policy
As of now, orders placed online are made to your specifications and therefore, after 24 hours, we do not accept cancellations, returns or exchanges for any reason other than defects or damage to your order. We encourage all our clients to double check their orders before purchasing. Please feel free to contact us with any questions.
Need your piece fixed?
All online purchases come with a full repair guarantee. Please email firstname.lastname@example.org with a picture and details about your piece and we will work with you to get it repaired.
What is 3D-printing?
3D-printing is a manufacturing process where an object is created by adding material layer by layer. For many products, 3D-printing is more cost effective and sustainable than older, outmoded methods.
While some of our items are entirely created with 3D-printing, all of our pieces utilize some 3D-printed components. We do this because we believe that 3D-printing is a modern and morally responsible production method. Watch this video from Mashable to learn more.
Where is my piece made?
From the initial design to the final product, we are proud to say that we are made in the USA. All of our 3D-printed components and items are produced in New York City and all of our handmade items are crafted in Houston, Texas.
What size should I get?
Use our sizing charts as a guide.
What’s the deal with the metals?
Brass is an alloy of copper and zinc and is yellow in color. We use hand polished brass which has a smooth, shiny finish.
*Brass Disclaimer: Some people have strong reactions to brass especially on the fingers (for example: your finger turning green when wearing a brass ring), while others have no reaction at all; everyone's skin is different. If you are susceptible to these reactions, we suggest purchasing sterling silver or 14K Gold jewelry. For an extra fee, we can apply an e-coat to your brass jewelry to help avoid this reaction. Please email us at email@example.com to inquire about e-coat on brass.
Care instructions: Brass oxidizes (turns black) over time but can be cleaned/polished with a microfiber cloth.
Premium Sterling Silver
Premium Sterling Silver is a precious metal and is white/gray in color. We use premium silver which is highly hand polished to a ‘wet’ sheen. Silver is a great option for clients with nickel allergies/sensitivities. *All JESSIE DUGAN earrings have sterling silver posts (no matter the metal) to ensure a higher standard of quality for all of our clients.
Care instructions: Silver oxidizes (turns black) over time, but can be cleaned/polished with a microfiber cloth (make sure its microfiber to avoid scratching metal). Watch our video below for more information on cleaning.
14K Gold is a precious metal that can last forever with proper care.
Care instructions: Gold responds well to polishing with microfiber cloth. For best cleaning results, gold jewelry should be re-plated with 14K gold by your local jeweler every six months.
May I order a piece in a different type of metal not listed?
Yes, we are always happy to discuss custom orders and pricing. Contact us here.
Why do we use Swarovski crystal stones?
Swarovski shares our ethics and values when it comes to responsible manufacturing and giving back to the community. This is why we chose to incorporate their birthstone collection in our zodiac charm necklaces. Learn more about Swarovski here.
Any other questions?
Contact us here, we would love to chat with you!