SHIPPING

When can I expect to receive my order?

As part of our mission to reduce the waste and carbon footprint that results from traditional fashion manufacturing methods, we utilize 3D-printing and the made-to-order model. While that means you’re helping change the way that modern fashion works in supporting us to design and develop sustainable and meaningful products, it also means that you have to wait a little longer for your purchase. Generally, you can expect to receive your pieces via USPS Priority Mail in 4 weeks (custom orders and 14k gold styles can take up to 6 weeks) after you place your order. We promise they’re worth the wait! 

 

RETURNS

Our Policy

As of now, orders placed online are made to your specifications and therefore, after 24 hours, we do not accept cancellations, returns or exchanges for any reason other than defects or damage to your order. We encourage all our clients to double check their orders before purchasing. Please feel free to contact us with any questions. 

 

REPAIRS

Need your piece fixed?

All online purchases come with a full repair guarantee. Please email shop@jessiedugan.com with a picture and details about your piece and we will work with you to get it repaired.